What kind of materials does VIA use ?
We use ocean-recycled plastic that was inspected and assessed in accordance with the Global Recycled Standard (GRS) 4.0, with certificate issued by Control Union Certifications B.V. The Certificate No. is CU1000578GRS-2018-00004082, and the Registration No. is 1000578.
Last updated: April 16, 2019 03:11
How long does the waterproofing and moisture wicking last ?
The waterproof and moisture wicking features can last the entire lifespan of the shoes with normal wear. However, improper use, tear, abuse and long-term wear under rough conditions may potentially damage the waterproof Nano-membrane, which will cause VIAs to be compromised. Be careful not to pierce the shoe with sharp objects. This will break the Nano-membrane and water may seep into the shoes through the damaged area.
Last updated: April 16, 2019 03:11
How best to maintain and store your VIA shoes?
When you take off your VIAs, wipe any water off with a dry towel if they have been submerged or drenched in water. Leave them out in a dry and ventilated area. If the water accidentally gets into your shoes in the space between the collar and your feet if you’ve walked through deep water, stuff the shoes with newspapers and/or leave them in a dry and ventilated area to help them dry completely.
It’s highly recommend when you are not wearing your VIA shoes to store them in dry and ventilated areas. Properly maintenance and storage of your VIA shoes will keep them functional as long as possible.
Last updated: April 16, 2019 03:11
What is your size exchange policy?
If there is a need for an exchange, we will need to charge for the shipping both ways as we are a startup with a limited budget. Thank you all for understanding. We will try our best to negotiate with the courier for the most economical and safest shipping for you. This is true for all orders. All exchange requests must be submitted within 7 days of receiving your Kickstarter reward. We will exchange your shoes as long as they have not been worn outside. They must be returned with the original packaging.
Last updated: April 16, 2019 03:11
How to care for your VIA shoes?
You can clean your VIA shoes as follows: Cover the surface of VIA with water-based soap, lather for a few seconds. Gently wipe the fly-knit membrane with a soaked cloth or soft sponge then rinse off with clean water. CAUTION: DO NOT USE solvent-based detergent and bleach or a brush to scrub the fly-knit upper layer.
Last updated: April 16, 2019 03:11
When and where to use VIA shoes?
VIA shoes are suitable both for urban-life and outdoor activities. They’re multi-functional and stylish.
Last updated: April 16, 2019 03:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.